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How do I . . .

• Select the My Book or My Passport drive that I want to retrieve files from?
• Select the internal drive or drive partition that I want to copy retrieved files to?
• Retrieve all of my backed up files?
• Find and retrieve individual files or folders?

Selecting the My Book or My Passport drive to retrieve files from

If you have more than one My Book or My Passport drive connected to your computer, then you must select the one that you want to retrieve files from before beginning a retrieve:

1. Click the Home tab.
2. Click the icon of the My Book or My Passport drive that you want to retrieve files from.
3. Verify that the light-blue background shadow appears around the selected drive.
4. Click the Retrieve tab to continue.

Selecting the internal drive or drive partition to copy retrieved files to

If your computer has more than one internal hard drive, or if your internal drive has more than one partition, then you must select the one that you want to copy retrieved files to before beginning a retrieve:

1. Click the Home tab.
2. On the drop-down menu under the icon for your computer, select the internal hard drive or drive partition that you want to copy retrieved files to.
3. Verify that the name of your computer changes to match your selection.
4. Click the Retrieve tab to continue.

Retrieving everything—all backed up files

After you have selected the My Book or My Passport drive that you want to retrieve files from and the internal hard drive or drive partition that you want to copy them to, retrieve is a four-step process:

1. Select the backup volume that you want to retrieve files from.
2. Specify the destination where you want to copy the retrieved files—either a special retrieve folder or their original locations.
3. Specify what you want to retrieve—either individual files, folders, or everything.
4. Retrieve the files.

To retrieve all of your backed up files:

1. Click the Retrieve tab to display either the:
   • Select a destination for retrieved files dialog

     This dialog appears if you have created a single backup on the selected My Book or My Passport drive from your computer. In this case, proceed to step 2.

   • Select a volume to retrieve from dialog

     This dialog appears when you have created multiple backup volumes on the selected My Book or My Passport drive from either:

     • Different hard drives or hard drive partitions on your computer
     • Different computers

     In this case:

     1. In the Backed Up Volumes selection box, select the volume that you want to retrieve files from.
     2. Click Next to display the Select a destination for retrieved files dialog.
     3. Proceed to step 2.

     Note: If you have not run a backup on the selected My Book or My Passport drive, the Select a volume to retrieve from dialog appears with nothing listed in the Backed Up Volumes selection box. You cannot retrieve files from a drive that does not have a backed up volume. Go back to Selecting the My Book or My Passport drive to retrieve files from and select the My Book or My Passport drive that has the files you want to retrieve.

2. On the Select a destination for retrieved files dialog, if you want to copy your retrieve files to:
   • Their original locations on your computer's hard drive, then select the To the Original Places option.

     Note: The To the Original Places option is not available if you selected a backup volume from another computer at step 1.

   • A retrieved content folder, then select the To a Retrieved Content Folder option.

     The default folder is Retrieved Contents in the My Documents folder for your user name.

     If you want to specify a different folder:

     1. Click Browse and use the browse function to identify the new folder.
     2. Click Apply to save and implement the new folder selection.

3. Click Next to display the Select content to retrieve... dialog.
4. On the Select content to retrieve... dialog, select the Retrieve All Files option and click Start Retrieving.
5. During the retrieve:
   • A progress bar and message indicate the amount of data that has been retrieved and copied to the specified retrieve location.
   • A Cancel Retrieving button is available for stopping the retrieve.
6. A Retrieval accomplished message signifies completion of the retrieve.

   A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified destination. In this case either a:

   • Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed-to-retrieve information screen. Click the View files link to see the list of files and the reasons they were not retrieved.
   • Destination is Full message means that your computer does not have sufficient disk space to complete the retrieve.

Finding and retrieving individual files or folders

After you have selected the My Book or My Passport drive that you want to retrieve files from and the internal hard drive or drive partition that you want to copy them to, retrieve is a four-step process:

1. Select the backup volume that you want to retrieve files from.
2. Specify the destination where you want to copy the retrieved files—either a special retrieve folder or their original locations.
3. Specify what you want to retrieve—either individual files, folders, or everything.
4. Retrieve the files.

To retrieve individual files or folders:

1. Click the Retrieve tab to display either the:
   • Select a destination for retrieved files dialog

     This dialog appears if you have created a single backup on the selected My Book or My Passport drive from your computer. In this case proceed to step 2.

   • Select a volume to retrieve from dialog

     This dialog appears when you have created multiple backup volumes on the selected My Book or My Passport drive from either:

     • Different internal hard drives or hard drive partitions on your computer
     • Different computers

     In this case:

     1. In the Backed Up Volumes selection box, select the volume that you want to retrieve files from.
     2. Click Next to display the Select a destination for retrieved files dialog.
     3. Proceed to step 2.

     Note: If you have not run a backup on the selected My Book or My Passport drive, the Select a volume to retrieve from dialog appears with nothing listed in the Backed Up Volumes box. You cannot retrieve files from a drive that does not have a backed up volume. Go back to Selecting the My Book or My Passport drive to retrieve files from and select the My Book or My Passport drive that has the files you want to retrieve.

2. On the Select a destination for retrieved files dialog, if you want to copy your retrieve files to:
   • Their original locations on your computer's hard drive, then select the To the Original Places option.

     Note: The To the Original Places option is not available if you selected a backup volume from another computer at step 1.

   • A retrieved content folder, then select the To a Retrieved Content Folder option.

     The default folder is Retrieved Contents in the My Documents folder for your user name.

     If you want to specify a different folder:

     1. Click Browse and use the brows function to identify the new folder.
     2. Click Apply to save and implement the new folder selection.

3. Click Next to display the Select content to retrieve... dialog.
4. On the Select content to retrieve... dialog, select the Retrieve Some Files option to display the Retrieve Some Files selection box.
5. In the Retrieve Some Files selection box, navigate through the folder structure to find the files that you want to retrieve. You can also use the search box by typing the name (or partial name) of the file or folder.
   • Select the Show older files check box to display the different backed up versions of your files.
   • Select the Show deleted files check box to display backed up files that have been deleted from their original locations.
   • Select the View icon to list individual files.
   • Type all or part of the file or folder name in the search box and press the Enter key to initiate a search.

     To eliminate the search filter, delete all of the text in the search box and press Enter.

   • Select the check boxes for the files or folders that you want to retrieve.
6. Click Start Retrieving.
7. During the retrieve:
   • A progress bar and message indicate the amount of data that has been retrieved and copied to the specified retrieve location.
   • A Cancel Retrieving button is available for stopping the retrieve.
8. A Retrieval accomplished message signifies completion of the retrieve.

   A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified destination. In this case either a:

   • Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed-to-retrieve information screen. Click the View files link to see the list of files and the reasons they were not retrieved.
   • Destination is Full message means that your computer does not have sufficient disk space to complete the retrieve.